Privacy Policy - HaloGuard

HALOGUARD PRIVACY POLICY

HOW WE VIEW YOUR PRIVACY

We respect your privacy. This means we seek to always be transparent about:

our data practices and how we keep your data safe
how your information is shared, and how we let you control data sharing
how we collect data that helps us improve our products and services

WE DON’T SELL DATA TO ANYONE

HALOGUARD and its affiliated companies worldwide (collectively, “HALOGUARD” or “we” or “our” or “us”) design products and services to assist users in elevating their safety and security. This Privacy Policy applies to our HALOGUARD device products (“Devices”), our website located at www.haloguard.co.nz(“Site”), and the HALOGUARD mobile application (the “App”). The Devices, Site, and App are collectively referred to in this Policy as the “HALOGUARD Service,” and by electing to use the HALOGUARD Service you consent that we may process the data that we collect from you by this Privacy Policy.

This Privacy Policy may change over time, but any future changes will not affect data that was collected under a previous version of this policy. If any modifications substantially change your rights, we will provide notice on the Site and/or through the App, and we may also provide notice to you at an e-mail or other contact method you have provided to HALOGUARD.

If something in this policy does not make sense or if you have any questions, please contact us at info@haloguard.co.nz

WHEN WE COLLECT DATA

When you activate a device

When activating a HALOGUARD Device, you will need to download the HALOGUARD App and provide certain information about yourself and your HALOGUARD contacts. We use this information to personalise your use of the HALOGUARD Device and App and allow you to access the functionality. When you use the HALOGUARD Services, we collect data including, but not limited to your name, contact information, the names and contact information of your HALOGUARD contacts, and your specific location, and transmit this data to HALOGUARD. In addition, when you send alerts through the HALOGUARD Service, your HALOGUARD contacts will receive a text and/or a phone call (and/or a push notification in the HALOGUARD App when the user has installed and allowed such notifications to be received) with a note that you have sent an alert and information that can be used to assist in tracking your location until the alert is cancelled and in the case of push notifications an alert card and other information will be visible in the HALOGUARD App. These messages can be forwarded or otherwise shared by your HALOGUARD contacts without our, or your, knowledge.

Access to Your Contacts

We use your contacts to make it easy for you to invite friends, family, and/or work colleagues to join the HALOGUARD app.
Access to your contacts allows us to provide enhanced features and services, such as suggesting friends you may want to connect with or helping you find people you know based on your contact list.
We take your privacy and data security seriously. We will never share your contact information with third parties without your explicit consent. Your contacts are securely stored, and we strictly adhere to our privacy policy.
You have full control over your data. If you decide not to grant access to your contacts, your use of the App is limited. You can change your preferences at any time in the app settings.

We are committed to protecting your information and ensuring a safe experience within our app. If you have any concerns or questions about how we handle your data, please don’t hesitate to contact our support team at info@haloguard.co.nz

Important Note:

Users’ Contact Lists are uploaded to a secure AWS server while maintaining stringent data privacy and security measures.

When you visit our sites

HALOGUARD collects industry standard data from everyone who visits our Sites—even if you haven’t registered for the HALOGUARD Services. This includes but is not limited to log data that automatically records information about your visit, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, the IP address you used to access pages on the Site, and other information. We use this type of information to provide you with an experience that’s relevant to your location based on the IP address, to prevent Site misuse, and to ensure the Site is working properly. We also collect data from cookies. To see how we use Cookies, please read our cookie policy below.

When you are accessing the App

When you access the App, data about your activity is transferred to our servers and those of our third-party contractors performing analytical support. This data is stored and used to provide the HALOGUARD Service and is associated with your account. Each time you create an alert, we log data about the transmission. Some examples of the log data include the time of alerts you generate, your location data, your current HALOGURAD contacts, and their contact information, and related data that allows us to provide the HALOGUARD Services.

When you buy from our Website

We do not view or store your credit card information. This is handled by our third-party payment processor. We store your name and shipping address so we can process your order. if we offer In App purchases we collect data relating to that transaction under this Privacy Policy.

When you contact us

Whenever you contact HALOGUARD, we collect your name and email address along with additional information you provide in your request so that we can provide you with assistance and improve the HALOGUARD Service. Where you contact HALOGUARD for any other reason or through any other channel, we may collect the information you provide to us in that contact. You can also contact HALOGUARD on public forums such as Facebook; however, we cannot maintain the privacy of your communication with us if you contact us through these social media forums or other platforms.

When you add HALOGUARD contacts

To get the full benefit of the HALOGUARD service, you will need to add contacts in your App. HALOGUARD lets you add contacts directly from your existing contact lists. When you share information with us about your added contacts, we use that information to contact them in the event you initiate an alert through your HALOGUARD device or App.

When you use HALOGUARD location features

The HALOGUARD Service includes features that require the collection of specific location data.

Data and logs are used in research to understand and improve the HALOGUARD Service; to send your location data to your designated contacts when you activate an alert, to troubleshoot the Service; to detect and protect against error, fraud, or other criminal activity; and to enforce the HALOGUARD Terms and Conditions of Service.

De-identified data that does not identify you may be used to inform the health, safety, and/or other public communities about trends; for marketing and promotional use. See “Data That Does Not Identify You (De-Identified Data)” in the next section to learn more.

WHAT KINDS OF DATA WE SHARE

Data that could identify you

Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, social security number, date of birth, or any other data that is used to contact, locate, or identify you. We will only share this data under the following circumstances:

Companies that are contractually engaged in providing us with services, such as order fulfilment, email management, and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us.
If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the Terms of Service, to protect the security or integrity of the HALOGUARD Service, and/or to protect the rights, property, or safety of HALOGUARD, its employees, users, or others. If we are going to release your data, we will attempt to provide you with notice in advance by email, unless we are prohibited by law or legal process from doing so.
We may disclose or transfer your PII in connection with the sale, merger, bankruptcy, sale of assets, or reorganisation of HALOGUARD. We will notify you if a different company will receive your PII and the promises in this Privacy Policy will apply to your data as transferred to the new entity.

WAYS YOU MIGHT SHARE YOUR DATA

Data that you direct us to share

You can direct us to share data with other parties, and you do so when, for example, you set up HALOGUARD contacts in the App and trigger an alert through your Device. Once you direct us to share your data with a third party, that data is governed by the third party’s privacy policy or otherwise subject to use by the third party (e.g., your HALOGUARD contacts) at their discretion. You can revoke your consent to share with the third party at any time in your HALOGUARD App settings, by, for example, deleting a specific HALOGUARD contact, removing a community tag, or turning off the alert.

Social media

HALOGUARD provides many ways for you to share data with us, other HALOGUARD users, and the general public, such as on our Facebook page, Instagram, or other social media. When you interact with us or others in these ways, you will be displaying your data based on the visibility settings in your relevant social media account settings. Always check specific policies associated with any social media forum or platform to understand what data will be visible to us and other users.

Contests and giveaways

HALOGUARD may offer opportunities to participate in contests, giveaways, and other promotions. Any data you submit in connection with these activities will be treated by this Privacy Policy unless the rules for those promotions note otherwise.

Surveys

HALOGUARD may also ask you to participate in surveys (processed by HALOGUARD or third parties) that help us understand your use of the HALOGUARD Service. Any PII you provide to HALOGUARD (or supplied by you or HALOGUARD to such third-party survey providers) in connection with these surveys will only be used about that survey and as stated in this Privacy Policy.

HOW LONG WE SAVE YOUR DATA

We store your PII for as long as you use the HALOGUARD Service and for five years thereafter or otherwise, as our data retention policy may require.

HOW TO EDIT OR MODIFY DATA

You can contact us at info@haloguard.co.nz to update or correct any PII you provide to us through the Site. Data that you provide to HALOGUARD through the App can be modified in the App. Backups of your data will be maintained by HALOGUARD in our archive servers and stored for terms provided in our data retention policies as implemented and modified from time to time.

Under certain circumstances, you may:

request access to copies of the personal data we hold about you and further information about its processing, or else request that such information be supplemented, updated, or rectified;
request erasure, anonymisation, or blocking of your data that is processed in breach of the law;
object on legitimate grounds to the processing of your data. In certain circumstances we may not be able to stop using your data; if that is the case, we’ll let you know why.
withdraw your consent – when personal data is processed based on consent you may withdraw consent at any time. This does not affect the lawfulness of processing which took place before its withdrawal. If you no longer want to receive any marketing material from us, please use the unsubscribe option (which is in all of our marketing emails to you), or contact us.

To exercise such rights (other than withdrawing from marketing emails) please contact: info@haloguard.co.nz

HOW TO DEACTIVATE YOUR HALOGUARDACCOUNT

You can deactivate your HALOGUARD App by deleting your contacts from the App and deleting the App from your smartphone or other qualifying device. Backup copies of this data will be removed from our server based upon an automated schedule, and we currently remove and destroy most data after retaining it for one (1) year. HALOGUARD may continue to use your de-identified data after you deactivate your account.

HALOGUARD’S POLICIES FOR CHILDREN

The HALOGUARD Service is not directed at persons under the age of 13. We do not knowingly collect any PII from children under 13. If you are aware of a user under the age of 13 using a Device or the HALOGUARD Service, please contact us at info@haloguard.co.nz

CAN I OPT OUT OF RECEIVING HALOGUARD EMAILS?

You can opt out of receiving any Device or other HALOGUARD product update notices, marketing, or other e-mail messages we may send you by unsubscribing via the “Unsubscribe” link in any HALOGUARD e-mail. Opting out of these e-mails will not end the transmission of important service-related e-mails that are necessary to your use of the HALOGUARD Service.

HOW DOES HALOGUARD KEEP MY DATA SAFE?

HALOGUARD uses a combination of technical and administrative security controls to maintain the security of your data. If you have a security-related concern, please contact info@haloguard.co.nz

COOKIE POLICY

HALOGUARD uses cookies and other technologies to improve the functionality of the HALOGUARD Service

Technologies we use

Cookies are text files that are sent by servers to web browsers and stored on your computer. They tell us which parts of the HALOGUARD Service you’ve visited so we can decide which promotions you may like to see or alert you to software compatibility issues.

Web beacons and pixel tags are images embedded in a webpage or email to measure and analyse usage and activity. HALOGUARD, or third-party service providers acting on our behalf, may use web beacons and pixel tags to help us analyse usage and improve our functionality.

Social media tools, like widgets and plug-ins, may be used so you can share information from HALOGUARD or otherwise on other sites such as Facebook and Instagram. These interactive mini-programs collect your IP address, record the pages you visit on our Sites or relevant social media sites, and set cookies that will enable the widget to function properly. Your interactions with these widgets are governed by the privacy policy of the company providing them, not by HALOGUARD’s Privacy Policy. We also may use the Facebook and Instagram pixel tags to help us understand how effective our marketing is on those sites.

Does HALOGUARD honour “do not track” signals?

The use of such signals may impact your experience using the HALOGUARD Service and the functionality of the HALOGUARD Service as applied to you and the device through which you access the HALOGUARD Service.

We also may use third-party data analytics platforms to improve the HALOGUARD Service in a variety of ways.

You can email us with any questions or comments to: info@haloguard.co.nz

PLEASE NOTE THAT THIS PRIVACY POLICY MAY BE UPDATED, MODIFIED, OR OTHERWISE FROM TIME TO TIME BY HALOGUARD SO PLEASE REVIEW THIS PRIVACY POLICY PERIODICALLY. ANY SUCH CHANGES SHALL ONLY APPLY TO ANY DATA COLLECTED FROM YOU ON OR AFTER THE DATE OF ANY SUCH CHANGE.

LAST UPDATE: January 1, 2024 (subject to further changes)