Change of Mind , Refund and Returns Policy

Overview

At HaloGuard we want you to be completely happy with your purchase so please make yourself familiar with our policies:

Please do not send your purchase back to the original manufacturer.

Non – Returnable / Refundable Items

Downloadable Software products

Change of Mind

If you wish to return a product because you have changed your mind, the following criteria apply:

You have up to 14 days from the time you received the product to initiate a return
The product must be returned undamaged and in new condition
The product must be returned sealed in original packaging with all instructions and accessories
You must provide proof of purchase
For hygiene reasons, your HaloGuard must be returned in the original sealed and unopened packaging
Returning a product for Change of Mind is limited to one occasion per person. You are not entitled on a future occasion to return for a Change of Mind product
If you received a gift with purchase ( including a voucher) the gift must be returned when you return the product

Refunds

In which cases can you request a refund? Refunds are accepted under the following circumstances

If your order is accepted for return due to Change of Mind ( under the terms of our Change of Mind Policy)
If your order has a duplicate transaction
If your order is associated with an unauthorised or fraudulent transaction ( subject to investigation)
Refunds will be processed on the 20th of the month following.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Replacements

We only replace items if they are defective on arrival or damaged/lost in transit and these will be exchanged for the same item. We will meet all obligations under the Consumer Guarantees Act ( 1993 ). Please send us an email at info@haloguard.co.nz to advise of a pending return.

Shipping by HaloGuard

New Zealand

We offer FREE DELIVERY for all orders in New Zealand.
Most orders are delivered in 3-5 working days. Please contact us immediately if your order has not arrived within 5 business days.
We offer Standard Courier service, as well as Courier with Signature, which requires you or someone on your behalf to accept the order.
Overseas Shipping will be calculated & charged at the time of purchase.

Shipping of Returns

To return your product, please email info@haloguard.co.nz for shipping details

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

You must use a trackable courier service or purchase shipping insurance otherwise we can’t guarantee that we will receive your returned item.