At HaloGuard we want you to be completely happy with your purchase so please make yourself familiar with our policies: 

Please do not send your purchase back to the original manufacturer.

Non – Returnable / Refundable Items

Change of Mind

If you wish to return a product because you have changed your mind, the following criteria apply:


In which cases can you request a refund? Refunds are accepted under the following circumstances

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective on arrival or damaged/lost in transit and these will be exchanged for the same item. We will meet all obligations under the Consumer Guarantees Act ( 1993 ). Please send us an email at info@haloguard.co.nz to advise of a pending return.

Shipping by HaloGuard

New Zealand

Shipping of Returns

To return your product, please email info@haloguard.co.nz for shipping details 

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

You must use a trackable courier service or purchase shipping insurance otherwise we can’t guarantee that we will receive your returned item.

Need help?

Contact us at info@haloguard.co.nz for questions related to change of mind, refunds, and returns.