HaloGuard FAQ

When HaloGuard is activated, an alert is sent to your designated Guardians. Your Guardians receive a loud alarm and notification, along with your live location and live audio, so they can quickly understand what is happening and decide how best to respond.

No. HaloGuard alerts are sent to your Guardians, not directly to emergency services. This approach ensures the right people are informed first and can decide the most appropriate next step. In urgent situations, emergency services should always be contacted directly.

Guardians are the people you choose to be part of your HaloGuard support network. They could be family members, friends, colleagues or other trusted people. When you activate HaloGuard, your Guardians are alerted so they can see what is happening and decide how best to respond.

Yes. Guardians need the HaloGuard app installed to receive alerts, view live information, and communicate within the system. This ensures fast, reliable delivery of alerts and real-time updates.

Yes. HaloGuard uses Critical Alert permissions (the same priority as a Civil Defence earthquake or tsunami warning). When you trigger an SOS, your Guardians' phone will play a loud alarm sound even if their phone is set to silent or Do Not Disturb.

If an alert is triggered by mistake, the wearer can cancel it quickly within the app or on the Smartwatch. If the alert is not cancelled, Guardians will receive the alert and can check in to confirm everything is OK.

Your live location is shared with your designated Guardians when you activate a HaloGuard alert, helping them understand where you are and respond appropriately. HaloGuard does not continuously track your location in the background.

No. HaloGuard is not designed for constant employee monitoring. HaloGuard is user-activated, and there is no continuous background tracking. Live location and audio is shared when an alert is activated, helping designated Guardians understand where the person is and respond appropriately.

Yes. HaloGuard works through the mobile app on compatible iPhone and Android smartphones. A smartwatch is optional for people who want hands-free access to HaloGuard when reaching for their phone isn't practical.

Yes. HaloGuard is used by organisations to support lone workers, mobile teams, and staff working in higher risk or unpredictable environments. It is designed to be simple to roll out and easy for teams to use.

Yes. HaloGuard provides an additional layer of support for people working alone or away from immediate colleagues. This may include staff opening or closing premises alone, visiting clients, working in the community or travelling between locations.

Yes. HaloGuard can be used by staff who visit clients, work in homes, attend appointments or work in the community. If something doesn't feel right, they can activate HaloGuard and quickly alert their designated support network.

Most teams can be up and running quickly. The HaloGuard app is straightforward, and supported smartwatches can be configured with minimal setup. Our team is available to assist with onboarding if needed.

Yes. HaloGuard works anywhere there is a mobile data or Wi-Fi connection. This makes it suitable for travel, mobile workforces, and people on the move. International roaming charges may apply depending on your mobile provider.

No. HaloGuard works through the mobile app on compatible iPhone and Android smartphones. A supported smartwatch is optional for people who want hands-free access or additional features such as fall detection.

HaloGuard requires a mobile data or Wi-Fi connection to send alerts and share live information. As with any connected service, performance depends on network availability in the user’s location. We recommend organisations consider mobile coverage in their operating areas as part of their overall safety planning.