Frequently Asked Questions

No. HaloGuard alerts are sent to your Guardians, not directly to emergency services. This user-led approach ensures the right people are informed first and can decide the most appropriate next step. In urgent situations, emergency services should always be contacted directly.

If an alert is triggered by mistake, the wearer can cancel it quickly within the app or on the Smartwatch. If the alert is not cancelled, Guardians will receive the alert and can check in to confirm everything is OK.

No. HaloGuard is user-controlled. Location sharing and alerts are activated by the wearer, giving individuals and organisations visibility when it’s needed while respecting personal privacy. HaloGuard does not provide continuous background tracking.

Yes. HaloGuard is used by organisations to support lone workers, mobile teams, and staff working in higher risk or unpredictable environments. It is designed to be simple to roll out and easy for teams to use.

Most teams can be up and running quickly. The HaloGuard app is straightforward, and supported smartwatches can be configured with minimal setup. Our team is available to assist with onboarding if needed.

Yes. HaloGuard is commonly used to support lone worker and remote worker safety procedures. Features such as SOS alerts, location sharing, and check-ins help organisations strengthen their existing safety processes.

Yes. Guardians need the HaloGuard app installed to receive alerts, view live information, and communicate within the system. This ensures fast, reliable delivery of alerts and real-time updates.

No. HaloGuard works on iPhone and Android smartphones. Supported smartwatches are optional and can be added where hands-free access or fall detection is important.

Yes. HaloGuard works anywhere there is a mobile data or Wi-Fi connection. This makes it suitable for travel, mobile workforces, and people on the move. International roaming charges may apply depending on your mobile provider.

HaloGuard requires a mobile data or Wi-Fi connection to send alerts and share live information. As with any connected service, performance depends on network availability in the user’s location. We recommend organisations consider mobile coverage in their operating areas as part of their overall safety planning.